This policy applies to subscriptions and data packages purchased through the VPNVS user panel. It explains the scope of refund requests, review methods, and return-of-funds rules. Before placing an order, consider your actual needs, package allowance, international route coverage, and supported platforms. VPNVS supports Windows, macOS, iOS, Android, and Linux, with no device limit for simultaneous connections.
Refund Window and Eligibility
A full, no-questions-asked refund may be requested within 7 days after the first payment. The refund window begins when the relevant order is paid and the service is activated. After a request is submitted on time, VPNVS checks the order status, payment record, and service usage. Eligible orders are refunded based on the amount actually paid, without forcing settlement through account credit, coupons, or other substitutes.
No-questions-asked refunds are intended for cases where the service does not suit the user's network environment or needs after initial use. Registration itself does not affect eligibility. VPNVS registration requires no email address and can be completed with a username and password; refund requests should be submitted from the account associated with the order so ownership can be verified accurately.
Ineligible Cases and Further Review
Requests submitted after the refund window are not eligible for a full, no-questions-asked refund. If an account involves violations of the terms of use, network-resource abuse, payment-dispute fraud, or other abnormal order activity, VPNVS may pause refund processing and request additional information proving order ownership. Access restrictions caused by violations do not automatically create refund eligibility.
If subscription data or a data package has been substantially consumed, the request will be reviewed further based on the order purpose, usage status, and submission time. Refund protection is not intended to reverse payment after concentrated use of the service, nor to support repeated purchases followed by the same request after concentrated consumption. Data packages remain available until used and do not expire; used data cannot be restored as unused.
Request Process and Required Information
Refund requests must be submitted through the ticket portal in the user panel. The request should include the username, relevant order number, payment channel, payment record, and a brief explanation to help verify the issue. The reason for the refund may be concise; personal information unrelated to order verification is not required.
After submitting a request, keep the original order and payment records, and avoid continued heavy use of the relevant subscription or data package. Processing will wait for additional information if the materials are incomplete, the order cannot be matched, or the payment status is still being confirmed. Do not send passwords, complete subscription links, or other credentials that could directly access the account in a ticket; VPNVS processes requests only with the information needed for verification.
Refund Methods and Receipt Timing
After approval, funds are generally returned through the original payment channel. Refunds made through Alipay and WeChat Pay are submitted to the corresponding original transaction channel, while the actual receipt time depends on the payment provider's processing progress. After a refund is submitted, the payment channel may still show it as processing; this status does not mean the request was rejected or that the funds have finally arrived.
VPNVS does not promise a uniform receipt time because settlement procedures may vary by payment channel, account status, and payment provider. If the original transaction cannot be returned through the original route, the ticket will explain why and confirm feasible handling options. Without confirmation from the order holder, a refund will not be sent to an account unrelated to the original order.
USDT and Order Changes
USDT transactions are affected by on-chain settlement and are handled differently from Alipay and WeChat Pay. The request must include transaction records matching the original order, and the refund recipient information must be confirmed as requested in the ticket. Once submitted, an on-chain transaction generally cannot be reversed, so follow-up processing begins only after the refund information is confirmed. Issues caused by incorrect recipient information require separate review based on the on-chain status.
When a monthly subscription is upgraded mid-term, the price difference is converted into remaining days. If the orders before and after the upgrade are linked, the refund review checks the original order, upgrade record, and current service status together to prevent duplicate returns. If you have questions about the review result, continue adding order materials to the original ticket so the record for the same matter remains complete.