Help Center Questions

No. You can create an account with a username and password. Use a password that is unique to VPNVS and keep your username safe. After creating an account, open the user panel to view plans, orders, subscription access and client downloads.

After activating a plan, sign in to the user panel and copy the subscription link from the account overview or subscription section, then import it into your client. The subscription link acts as a connection credential. Do not post it publicly, forward it to untrusted people or store it on a shared device.

First, find the current subscription in your client and use its update, refresh or re-fetch configuration option. If the route list does not change, delete the old subscription record and import the current link copied from the user panel. Before doing so, confirm that the link is complete and that no characters were missed at either end.

No separate purchase is needed when you change devices. VPNVS supports unlimited devices online at the same time, using the active subscription linked to one account on Windows / macOS / iOS / Android / Linux. Sign in to the panel on the new device to get the client and subscription, then configure it. For a decommissioned device, delete the local subscription.

Confirm that the plan is still active and the subscription has been updated, then check whether the device can access commonly used websites normally. Fully quit and reopen the client, and test another route. If you recently changed networks, close the old connection and establish a new one so the system does not retain an invalid network state.

A common cause is split tunneling: the client classifies that app's requests as local direct traffic. Temporarily switch to a more comprehensive connection mode for comparison, then check the client rules, system VPN permissions and whether the app has its own network settings. Once the cause is clear, restore your usual split-tunneling configuration.

Switching networks changes the device's current connection path, which may invalidate the existing session. Disconnect the client, wait for the system to finish joining the new network, then reconnect to the required route. If it remains stuck on Connecting, fully close and reopen the client, and confirm that VPN permission is still allowed in system settings.

Try another commonly used website to determine whether one site is affected or all access is failing. If no websites open, switch routes and reconnect, while temporarily closing other network tools that may conflict. If only a specific site is unavailable, clear its cache or test again through a different exit region.

Update the subscription first so the client has the current route configuration, then switch between routes in the same region. If a route is marked IEPL, it may be preferable for tasks that require greater stability. Keep the network environment unchanged during testing, and pause large-file syncing, system updates and background downloads.

For everyday browsing, start with a geographically nearby entry point to reduce unnecessary detours. For video, meetings or sustained transfers, focus on route type and actual stability rather than the region name alone. Try a nearby region first, then compare IEPL, relay and direct routes in that region and keep the option that performs reliably on your current network.

IEPL routes are generally better suited to situations where cross-border link stability matters. Relay routes optimize the path through an intermediate entry point, while direct routes take a more direct path but depend more heavily on the user's network. If the client labels routes by type, choose according to your current task rather than staying on one route permanently.

First confirm that the selected exit region matches the content's target region, then close and reopen the streaming app. If playback remains unstable, update the subscription and try another route in the same region while pausing background downloads. If regional content does not update promptly, clear the app cache or reconnect before opening the service again.

Monthly plans are: ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date. Choose based on your actual needs for browsing, video streaming and file transfers; the plans page lists all tiers together.

Data packages remain available until used and never expire. Options are: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They suit users with irregular usage patterns who prefer to consume data as needed. See the plans page in the user panel for the activation entry point.

When you upgrade a monthly plan mid-cycle, the price difference is prorated against the remaining days. Before upgrading, check the current plan status and available tiers in the user panel, then follow the on-page steps. Monthly data still resets on the activation date, so consider both the current cycle and remaining allowance when planning an upgrade.

Alipay / WeChat Pay / USDT are supported, with a 7-day no-questions-asked refund policy. To request a refund, sign in to the user panel, open the ticket page and submit the relevant order details and request. Keep the order status and payment record available; eligibility is governed by the refund policy page.